You are a frontline manager with responsibility for managing the performance of a team of twelve people. Team members currently work four days per week. Eight members of the teamwork Monday to Friday. The other four members of the team each work two days during the week and Saturday and Sunday. These four people would normally be paid penalty rates for the hours worked on the weekend.
The organisation has now implemented a Workplace Agreement. The Workplace Agreement includes a pay rise for all members of the team; however, penalty rates will no longer be paid on weekends.
Other benefits for employees in the Workplace Agreement include improved access to training and education and a requirement that all job vacancies be filled by internal applicants wherever they have the necessary skills, knowledge, and experience.
Your manager has explained to you that the senior management team is committed to increasing the levels of multi-skilling amongst employees. You will need to consider that in financial terms there is no longer any benefit in working weekends.
Question 1 What measures could you put in place to ensure the dynamics among team members support and not hinder team performance?
Question 2 Describe two (2) methods of establishing team activities including communication processes.
Question 3 List two (2) reasons you can think of to explain why a team member may not be actively participating in team activities? Make some suggestions of things you could do to try to encourage them to participate more?
Question 4 How would you go about gaining consensus?
Question 5 What strategies and methods do you or other frontline managers use to refer unresolved issues, concerns, and problems to higher levels of the organisation?
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