ASSESSMENT TASK 1 of 3 HLT52015 Diploma of Remedial Massage CHCDIV001 Working with diverse people Task submission information Student’s name: AIS number: Assessment is submitted:¨ Hardcopy ¨ Moodle ¨ Other: Student Agreement I have read and understood what is required of me to complete this assessment. ¨ Yes ¨ No I understand the requirements of the assessment. ¨ Yes ¨ No I agree to the way that I am being assessed. ¨ Yes ¨ No I understand my right to appeal the decisions made in an assessment outcome. ¨ Yes ¨ No Signature: Date: Student Declaration I declare that this assessment submission is of my own work and that it was not completed by any other person. I have correctly referenced all resources and text throughout the submission. I have not plagiarised or copied any of the assessment, nor have I collaborated with another student without authorisation. I understand that if I am found to be in breach of this, disciplinary action may be taken against me as outlined in the Student Assessment Policy. Signature: Date: Results Summary – Assessor to complete This assessment submission attempt is: ¨ First ¨ Second ¨ AIP (Final) The result of this Assessment is: ¨ Satisfactory ¨ Not Satisfactory This is the last and final Assessment for the Unit¨ YesCompetency Result:¨ Competent ¨ Not Yet CompetentDue date: Received Date: Assessors Signature: Result Date: Student Assessment Feedback Assessor’s name: Feedback: Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student and I have provided the appropriate feedback.Signature: Date: Student’s name: Comments: Declaration: I declare that I have been assessed in this unit and have been advised of my result. I have been advised of and am aware of my appeal rights.Signature: Date: Introduction This assessment forms part of a suite of three assessments that you will complete in fulfilment of the requirements for the unit CHCDIV001 Work with diverse people. You are required to complete all tasks satisfactorily to demonstrate overall competence in this unit. Assessment TaskAbout this taskAssessment Task 1: Written questionsYou must correctly answer all 18 questions to show that you understand the knowledge required of this unit.Assessment Task 2: Role playsThree scenarios providing different situations are presented. You will be assessed on how you communicate and engage in resolving a query within each scenario. Assessment Task 3: ProjectThis task requires you to complete an 800-word response reflecting on your own individual experience of culture and diversity at work. As part of any unit of competency you study, you will be required to gain the theoretical knowledge that underpins the performance of the job tasks you will complete when you enter the beauty industry after your graduation. This task is designed to provide you with the opportunity to showcase the knowledge you have gained as you have studied the unit CHCDIV001 Work with diverse people. This method of assessment has been selected because it is a simple and effective way of providing evidence of the knowledge you have gained. You are required to answer the following questions relating to cultural diversity within a workplace context. Using your acquired knowledge from the unit, you will demonstrate knowledge in social and cultural awareness, explain the importance of the roles of others in relation to workplace diversity, identify different forms of discrimination within given scenarios, and identify relevant legislation, acts and standards which pertain to diversity in the workplace. You will demonstrate the skills and knowledge to identify and explain various strategies for supporting individuals from a large range of diverse backgrounds, explain the role of visual imagery and how this can be used to communicate with non-verbal clients, identify cultural and social issues for marginalised groups and provide a sound understanding for cultural issues of peoples from Indigenous or Torres Strait Islander backgrounds. Assessment context This assessment will take place in your own time once you have gained enough knowledge about the subject matter to undertake this assessment. You are permitted to reference your learning materials and undertake any additional research as you believe will benefit you. Your assessor will inform you of the due date for this assessment and you are encouraged to record it below: Due Date: _______________________________ Assessment evidence (deliverables) You must submit the following evidence: You must answer all parts of the 18 questions presented below. Your assessor will be looking for the following: Whether you can accurately and effectively define the meaning of the word ‘diversity’Whether you can name three advantages and disadvantages of cultural diversity in the workplaceWhether you can identify strategies to raise social and cultural awarenessWhether you can outline three methods to improve and promote inclusiveness of culture and diversity in the workplaceWhether you can explain the role of yourself and others in relation to diversityWhether you can identify situations in which you may need to seek assistance from other people or services when dealing with a client from a diverse backgroundWhether you can identify three regulations, standards or Acts that’s relate to diversity in the workplaceWhether you can identify different forms of discrimination in workplace scenariosWhether you can explain the human rights in relation to the Equal Opportunity Act 2010Whether you can identify three strategies you can utilise when dealing with clients from linguistically diverse backgroundsWhether you can explain the role of visual imagery when attempting to communicate with diverse groupsWhether you can identify some benefits of cultural diversity on Australian employment and economyWhether you can identify three issues for an individual who identifies as intersex or transgender in the workplaceWhether you can identify and explain three cultural biases or social expectationsWhether you can identify issues for marginalised groups and communitiesWhether you have a sound understanding of cultural issues facing Indigenous and Torres Strait Islander cultures Your assessor will collect the following evidence of your performance: This document with answers completed by you in the space provided. Assessment Task Carefully read through each of the questions to familiarise yourself with their contents. It may help you to underline key parts of the question to ask your assessor about if you’re uncertain.Answer each of the questions. Some questions have multiple parts. You need to answer each part of a question correctly for it to be considered satisfactory evidence. Question 1 Describe what diversity means in the workplace. Question 2 What are the advantages and disadvantages of culture and diversity in the workplace? Provide at least three examples of each.Advantages: Disadvantages: Question 3 How could you develop or improve your social and cultural awareness? Provide at least three strategies.1. 2. 3. Question 4 Provide at least three methods of improving and promoting inclusiveness of culture and diversity in the workplace. 1. 2. 3. Question 5 In a short paragraph, briefly explain how everyone is responsible for cultural inclusiveness. Question 6 In what instances would you need to seek assistance from other people or services such as interpreters? Provide at least three examples.1. 2. 3. Question 7 What regulations, standards or Acts support culture and diversity in the workplace? Provide at least three.1. 2. 3. Question 8 The new fitness instructors at the gym are planning a night out to celebrate the end of their probationary period. The team lead responsible for the new staff is organising dinner at a fine dining restaurant advising staff they are allowed to bring a plus one as an accompanying dinner date. One of the new instructors Tom, is planning on bringing his partner of 5 years Dave. When the news circulates to the team lead, he pulls Tom aside and tells him it would not be appropriate to bring his partner as it may impact the reputation of the gym and cause discomfort among the other staff. Is Tom being discriminated against? Why/why not?What legislation or relevant Acts protects this type of breach?a. b. Question 9 Jana’s team are organising a team barbecue lunch as part of their Friday activities. To organise the food, the team sent around a survey so everyone could indicate their food preferences. Jana advised that she could not eat pork as part of her Muslim culture. When Jana bit into her sausage during the lunch, she questioned the organiser on what the meat was. She asked them whether they had seen her food preference on the survey. She was told that they were not able to cater for her as the majority of the team opted for pork sausages and it would have complicated the order. a) Is this an example of cultural inclusiveness? Why/why not? b) How should the organiser of the lunch have responded to her request? a) b) Question 10 Shirley has applied for the administrative clerk position which requires deskwork, using the computer, taking calls and setting appointments. After reviewing her credentials and conducting an interview you have decided she is qualified and suitable for the position. Shirley has short stature syndrome which can limit her physical abilities during her role if she is not adequately supported. As the hiring manager, what would you need to provide Shirley with to ensure she is fully equipped to perform her role? What considerations do you need to take into account? Question 11 a) What are human rights? b) The Equal Opportunity Act 2010 protects workers and their basic human needs and rights. What personal characteristics does this Act protect?a) b) Question 12 Where there is a language barrier, describe at least three effective strategies that could assist with the communication. Question 13 How effective is visual imagery when communicating information to ethnic groups? Provide at least three examples of universal imagery or colours used within a workplace (you may draw examples where required). Question 14 What are some benefits of culture and diversity on Australian employment and economy? Provide at least five. Question 15 Describe at least three issues a person who is intersex or transgender may experience in the workplace. Question 16 In a short paragraph, describe at least three cultural biases or social expectations which may exist when working with:Someone of a young age: 1. 2. 3. Someone of an older generation: 1. 2. 3. Question 17 People living in remote rural areas on farms and properties are a marginalised group. At various stages of their life they face a number of issues. What are three potential needs of this marginalised group?What services are available in the community to provide support to this group of people?Because of the remoteness of this group, they can be at the risk of being excluded by their community. What would be the impact on this group if they were excluded from accessing health services, access to infrastructure such as public transport, shops, internet access?a) 1. 2. 3. b) c) Question 18 Research Aboriginal or Torres Strait Islander culture and answer the following questions. Which group did you research? Aboriginal culture or Torres Strait Islander culture a) What are four important aspects of the culture of this group?1. 2. 3. 4. Identify two issues that impact the cultural group that you have researched and describe what programs and projects have been developed by the Australian government or other stakeholder groups to address the issues.IssuesPrograms and projects developed to address issuesIssue 1 Issue 2 c) How has Western society affected this cultural group? Provide five examples.1. 2. 3. 4. 5.
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