ICT226 Copyright © 2021 Singapore University of Social Sciences (SUSS) Page 1 of 5ECA – July Semester 2021ICT226End-of-Course Assessment – July Semester 2021Enterprise Systems and IntegratedBusiness Process__________________________________________________________________________________________INSTRUCTIONS TO STUDENTS:1. This End-of-Course Assessment paper contains FOUR (4)questions and comprises FIVE(5) pages (including the cover page).2. You are to include the following particulars in your submission: Course Code, Title of theECA, SUSS PI No., Your Name, and Submission Date.3. Late submission will be subjected to the marks deduction scheme. Please refer to theStudent Handbook for details.IMPORTANT NOTEECA Submission Deadline: Tuesday, 09 November 2021, 12 noonICT226 Copyright © 2021 Singapore University of Social Sciences (SUSS) Page 2 of 5ECA – July Semester 2021Please Read This Information before You Start Working on your ECAThis ECA carries 70% of the course marks and is a compulsory component. It is to be doneindividually and not collaboratively with other students.SubmissionYou are to submit the ECA assignment in exactly the same manner as your tutor-markedassignments (TMA), i.e. using Canvas. Submission in any other manner like hardcopy or anyother means will not be accepted.Electronic transmission is not immediate. It is possible that the network traffic may beparticularly heavy on the cut-off date and connections to the system cannot be guaranteed.Hence, you are advised to submit your assignment the day before the cut-off date in order tomake sure that the submission is accepted and in good time.Once you have submitted your ECA assignment, the status is displayed on the computer screen.You will only receive a successful assignment submission message if you had applied for thee-mail notification option.ECA Marks Deduction SchemePlease note the following:a) Submission Cut-off Time – Unless otherwise advised, the cut-off time for ECA submissionwill be at 12:00 noon on the day of the deadline. All submission timings will be based on thetime recorded by Canvas.b) Start Time for Deduction – Students are given a grace period of 12hours. Hence calculationof late submissions of ECAs will begin at 00:00 hrs the following day (this applies even if it isa holiday or weekend) after the deadline.c) How the Scheme Works – From 00:00 hrs the following day after the deadline, 10 markswill be deducted for each 24-hour block. Submissions that are subject to more than 50 marksdeduction will be assigned zero mark. For examples on how the scheme works, please refer toSection 5.2 Para 1.7.3 of the Student Handbook.Any extra files, missing appendices or corrections received after the cut-off date will also notbe considered in the grading of your ECA assignment.Plagiarism and CollusionPlagiarism and collusion are forms of cheating and are not acceptable in any form of astudent’s work, including this ECA assignment. You can avoid plagiarism by givingappropriate references when you use some other people’s ideas, words or pictures (includingdiagrams). Refer to the American Psychological Association (APA) Manual if you needreminding about quoting and referencing. You can avoid collusion by ensuring that yoursubmission is based on your own individual effort.The electronic submission of your ECA assignment will be screened through a plagiarismdetecting software. For more information about plagiarism and cheating, you should refer tothe Student Handbook. SUSS takes a tough stance against plagiarism and collusion. Seriouscases will normally result in the student being referred to SUSS’s Student Disciplinary Group.For other cases, significant marking penalties or expulsion from the course will be imposed.ICT226 Copyright © 2021 Singapore University of Social Sciences (SUSS) Page 3 of 5ECA – July Semester 2021Answer all questions. (Total 100 marks)Question 1Answer the following questions with reference to the ERPSIM Game. (a)In Round 1, what is the impact on Sales, if any, when Price List and Marketing Expensewere changed? (6 marks)(b) Explain the difference between Round 2 and Round 3.(4 marks)Question 2Jack has been operating a Jack Pizza Restaurant business in a HDB shophouse for the last 20years. Business has been good until the Covid-19 came.The shophouse has a 50 square metres kitchen and a 200 square metres dining area that canseat around 100 customers. There is an order-taker cum cashier, four waitresses, and fourcooks. Jack is the overall manager.Every morning before 6 am, Jack and his four cooks would visit the wet market and variousother stores to buy ingredients for making the Pizzas. On days when Jack is sick, the four cookswould go without him, but they would have to pay for the purchases first and claim from Jacklater, and sometimes, they are not sure what to buy for that day.Once they return to the restaurant, the ingredients are prepared and stored in the refrigerators,waiting for business to open at 11 am.The waitresses usually arrive at the restaurant by 9.30 am and would ensure that the tables andchairs are wiped clean, and that the crockeries are laid out properly on the tables.A customer will usually place his order at the order-taker counter before being seated. A manualcarbon copy of the order is than given to the customer.The order-taker then passes the original copy of the order to any available waitress who wouldthen pass it to any cook in the kitchen. When the waitresses are busy, the order-taker may passit to Jack, or bring it to any cook in kitchen by himself, else it can be stuck at the order-takercounter for some time.When the Pizza is ready, a cook in the kitchen would call out the order number, and anyavailable waitress would go and pick it up and proceed to serve the customer. Sometimes, whenthe waitresses are busy, some customer would go and pick up the Pizza by themselves.After the meal, customer would make their payment using the carbon copy of the order at thecashier counter, which accepts cash only. At times, a customer may misplace the carbon copyICT226 Copyright © 2021 Singapore University of Social Sciences (SUSS) Page 4 of 5ECA – July Semester 2021of the order and the cashier would have to retrieve the original copy of the order from the cooksin the kitchen.Whilst customers may arrive at different times, it seems that they tend to leave at the sametime, making the check-out queue rather long at times.Based on the above description, construct a BPMN diagram to realistically reflect the workflowat Jack Pizza Restaurant.(a) Appropriate Roles(6 marks)(b) Appropriate Activities(15 marks)(c) Appropriate Decision Tables(4 marks)(d) Appropriate Process-flow and Data-flow(6 marks)(e) Tidiness and readability of the BPMN diagram(4 marks)Question 3With reference to the Jack Pizza Restaurant business described in Question 2 above,surprisingly, despite the ineffectiveness and inefficiencies in the operation of the restaurant, itmanaged to survive for so long. However, with Covid-19 and restrictions on dining in, itsbusiness became badly affected.(a) Identify the current ineffective/inefficient processes.(10 marks)(b) Recommend changes and solutions for future limited capacity of dine-in.(8 marks)(c) Recommend changes and solutions for future walk-in takeaway.(6 marks)(d) Recommend changes and solutions for future online delivery.(6 marks) (e)What data should be acquired and analyzed to validate whether the recommendedchanges and solutions in Q3(b), (c) and (d) have been successful. (5 marks)ICT226 Copyright © 2021 Singapore University of Social Sciences (SUSS) Page 5 of 5ECA – July Semester 2021Question 4Regarding Question 2 & 3 above, examine how Jack Pizza Restaurant business can beimproved using:(a) Enterprise System – integrated business process(6 marks)(b) Collaborative Tools and Social Media platforms: (i)Examine and explain a specific collaborative tool that Jack could use to run hisbusiness more effectively and efficiently, respectively. (4 marks) (ii)Examine and explain a specific social media platform that Jack could use to dohis sales and marketing more effectively and efficiently, respectively. (4 marks)(c) Other Information System and Technologies that can be used(6 marks)—– END OF ECA PAPER —–
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