Read the articles on Leadership, Management, Culture and Empowerment. This is an individual report (no group work permitted).
Choose three companies in the hospitality (service) industry.
a) Examine their Web sites, look for mission statements, press releases, annual reports (if any) articles, new service delivery strategies, updates, new announcements (anything you can find on how they handle their service delivery, leadership and employee empowerment during Covid19).
b) How do they communicate their new service strategy during Covid19?
c) Can you find any indication of how much they empower their employees?
d) Write a report comparing these three companies’ service messages for Covid19.
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