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MAN2910 Business Process Management
Questions:
Case Study
Joondalup Hospital General Medical Process(es) (Detailed case description can be found in the Appendix of this document.)
Part A (20%) – Group
You are required to form a group of four members. You must obtain permission from the unit coordinator if you want to form a group with more than or less than four members.
Task
You have been commissioned by your client to analyse their core business process(es).
Stage 1
Your group should provide a review (aimed at the management and staff of the organisation) on:
1. Select and read academic journal papers (more recent and at least 3) related to Business Process Management, process analysis, design and development. You are required to provide an overview for the management team on BPM trends, why process analysis, design and development are important to their business (no more than 500 words).
2. Discuss the current business process(es) and their prospective problems and issues based on your understanding and knowledge. Please note that ‘Do not make any recommendations on how to fix the problems at this stage (Stage 1)’. (no more than 500 words).
Stage 2
You are required to present the current “AS-IS” process models by using relevant drawing tools
To present the current process models, you should first understand the current process and construct the process models which should include both the main process and sub-process models (at least two sub-processes). To construct models, you are required to use any process modelling tools such as Signavio modelling tool.
Each diagram should occupy no more than one page. For the case provided, to make models readable, you need some sub-processes. However, how many sub-processes you need depends on your model design. You can have sub-processes in the main process, and also sub-processes inside of sub-processes. It can be multi-layered.
Regarding the case, as this is a simulation exercise, the case may miss some details based on your knowledge. You are allowed to make reasonable assumptions based on your experience and research. All assumptions have to be clearly explained in your report.
Submission Requirements
Just submit a single MS Word document. Archives with multiple files and subfolders will not be accepted.
Marking Rubric
|
Stage 1 |
|||||
|
Criteria/Grade |
F |
P |
CR |
D |
HD |
|
How clear is the overview on “Business Process Management Trends and why process analysis, design and development are important” (based on at least three (3) more recent journal papers*)? * Not early than 2014 |
Information is gathered from a few ( “Business Process Management Trends and why process analysis, design and development are important” are either poorly or not described. |
Information is gathered from a few ( The overview of “Business Process Management Trends and why process analysis, design and development are important” are provided. However, the overview fails to align with the viewpoints gathered from the literature. |
Information is gathered from a range ( Gives a satisfactory overview of “Business Process Management Trends and why process analysis, design and development are important”. The overview is properly aligned with the viewpoints gathered from the literature. |
Information is gathered from a range ( Gives a good overview of “Business Process Management Trends and why process analysis, design and development are important”. The discussion is properly aligned with the viewpoints gathered from the literature. |
Information is gathered from a wide range (>=6) of recent high-quality peer-reviewed journals. An attempt has been made to ensure that sources represent the breadth of the overview. Gives an excellent overview of “Business Process Management Trends and why process analysis, design and development are important”. The overview is well aligned with the viewpoints gathered from the literature. |
|
Possible Points |
0-4 |
5 |
6 |
7 |
8-10 |
|
Problems and issues of the current process(es) been clearly discussed? |
Fail to demonstrate understanding of the current process. Inadequate discussion of problems and issues. |
Demonstrated little understanding of the current process. Adequate discussion of problems and issues. |
Satisfactory understanding of the current process shown. Satisfactory discussion of problems and issues. |
Good understanding of the current process shown. Detailed discussion of problems and issues. |
Good understanding of the current process shown. Insightful discussion of problems and issues. |
MAN2910 Business Process Management
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