91)A supply chain driven by actual customer orders or purchases follows a ________model.A)pull-based modelB)build-to-stockC)push-basedD)replenishment-driven 92)A build-to-order supply-chain model is also called a ________ model.A)supply-drivenB)demand-drivenC)replenishment-drivenD)push-based 93)Concurrent supply chains are made possible by which technology?A)pull-based technologyB)Internet technologyC)supply chain management systemsD)just-in-time supply-chain technologies 94)Companies with effective supply chain management systems can expectA)improved customer service and responsiveness.B)cost reduction.C)reduced inventory levels.D)all of the above. 95)A ________ is a method of interaction with a customer, such as telephone orcustomer service desk.A)point of presenceB)touch pointC)sales pointD)client channel 96)Which of the following would NOT be considered a contact point?A)e-mailB)Web siteC)intranetD)retail store 97)________ modules use many of the same data, tools, and systems as CRM toenhance collaboration between a company and its selling partners.A)SCMB)SFAC)ERMD)PRM 98)________ modules deal with issues such as setting objectives, employeeperformance management, and performance-based compensation.A)SCMB)SFAC)ERMD)
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